Delete your account

You can permanently delete your TwendeTuu account and the personal data linked to it. No reinstall required.

Option 1 — In the app

Your profile is deleted immediately.

If you no longer have the app installed, email us from the address linked to your account:

We verify your identity and complete the deletion within 30 days.

Transaction records — 7 years. Required by the Kenya Revenue Authority (KRA) and, for French sales, by the French Commercial Code.
Minimal fraud-prevention data — 5 years. Legitimate interest under GDPR Art. 6(1)(f).

These records are kept in a restricted-access archive and are no longer used to identify or contact you.

Deletion is refused while you still have pending payouts or upcoming events you organise. Request your payout or cancel those events first.

Vous pouvez supprimer définitivement votre compte TwendeTuu et les données personnelles associées, sans réinstaller l'application.

Paramètres → Supprimer le compte. Votre profil est supprimé immédiatement.

Écrivez-nous depuis l'adresse liée à votre compte :

Nous vérifions votre identité et procédons à la suppression sous 30 jours.

Enregistrements de transactions — 7 ans, conformément à la KRA et au Code de commerce français.
Données minimales de prévention de la fraude — 5 ans, intérêt légitime (RGPD art. 6-1-f).

Unaweza kufuta akaunti yako ya TwendeTuu na data yote ya kibinafsi inayohusiana nayo. Huhitaji kusakinisha programu upya.

Mipangilio → Futa Akaunti. Wasifu wako utaondolewa mara moja.

Tuandikia kutoka kwa anwani iliyounganishwa na akaunti yako:

Tunathibitisha utambulisho wako na kukamilisha ufutaji ndani ya siku 30.

Rekodi za muamala — miaka 7, kama inavyotakiwa na KRA.
Data ndogo ya kuzuia udanganyifu — miaka 5, maslahi halali (GDPR Ibara 6(1)(f)).